SERVICE UPDATE (COVID-19) | UPDATED JANUARY 4, 2021

The Book Store at Western and the Campus Computer Store are closed for in-store shopping through the province-wide shutdown. Online shopping is available with in-store pick-up for all online orders, or free shipping within Canada until January 31 (frame orders excluded). Order processing is currently 1-3 business days. View Details

Safety Precautions

Retail Operations Update

PROVINCE-WIDE SHUTDOWN

The Book Store at Western and the Campus Computer Store are closed for in-store shopping through the province-wide shutdown. Online shopping is available with in-store pickup available for all online orders, or free shipping within Canada until January 31 (frame orders excluded). Order processing is currently 1-3 business days. Refunds and exchanges can also be processed at The Book Store. 

IN-STORE PICKUP

We strongly encourage students to shop online and you can now take advantage of in-store pick-up for your online orders! The Book Store is not open for in-person shopping.

Monday - Friday 12:00 pm - 4:00  pm. Masks and social distancing is required. 

REFUNDS/EXCHANGES

Returnable products purchased as gifts from November 15 through December 24 can be returned or exchanged in new condition with all tags attached until February 8th at The Book Store, with the original cash register or web order receipt. Sale items are exchange only. Monday - Friday 12:00 pm - 4:00  pm.

 

Safety Precautions

To ensure the health and safety of our customers, staff and campus community, we have implemented a number of precautionary measures:

  • In-store pickup is strongly recommended.
  • Limited hours in-store  (hours will be posted online)
  • Limited capacity - measures will be in place to monitor the number of customers in the store
  • All customers and staff are required to wear face coverings.
  • Physical distancing practices will be in place, including plexiglass shields in customer-facing locations
  • Hand sanitizer will be provided at the entrance and throughout the store
  • We will have enhanced cleaning measures in place - more frequent cleaning and sanitization of high-touch surfaces
  • Contact-less payment methods are strongly encouraged.
  • Clothing change rooms will remain closed; we have a two-week return policy and one-month exchange on clothing.

 

FREQUENTLY ASKED QUESTIONS

What are the store’s operating hours? Is in-store pickup available if I order online?

The Book Store will be open for refunds and exchanges and in-store pickup Monday-Friday from 12:00 pm - 4:00 pm. Please visit this web page or follow us on Facebook to stay up-to-date with store hours and operational updates.

You are strongly encouraged to place your order online and select the ‘in-store pickup’ option. 

Will there be any changes when I shop in-store? Will I be able to use your fitting room?

Customers are asked to enter the store through the doors on the lower level. If necessary there will be a queue in the hallway towards Health Services.

Any textbooks and course materials will be counter service only: please bring a printed copy of your textbook list, and a staff member will collect your course materials from our shelves for you. We will not be able to use your phone to retrieve your booklist.

For health and safety reasons, change rooms in the store will not be available at this time. Please note that we have a two-week return policy and one-month for an exchange on clothing. Please make sure your clothing purchases are in their original packaging, including all tags and have the original receipt.

Will there be any physical distancing and cleaning measures in place?

With the pandemic situation evolving daily, we take our direction and instructions from the government and local health authorities, as well as our campus health experts. To support physical distancing, signs will be placed by the entrance of the store to indicate the capacity limit; floor decals will show designated waiting areas; and posters will remind people to practice physical distancing, wear face coverings, along with other safety practices.

Enhanced cleaning in the store is also in place. This includes more frequent sanitization of high-touch surfaces and equipment in the store. Hand sanitizer will be available at the entrance and throughout the store for customer use.

How long will it take to receive my online order?

We are taking every precaution to create a safe environment for our employees. We have implemented stringent physical distancing and additional safety protocols in  the store. As a result, processing orders may take a little longer than normal.

We’re doing everything we can to get your orders to you as quickly as possible.  After you place your online order, you will receive a confirmation email that we have received your order.  You will receive your tracking notification once your order has been shipped or is ready for pickup.

Are you accepting cash?

To keep our customers and staff healthy, we strongly encourage the use of contactless payment methods, such as tap with credit or debit cards, or Apple/Google Pay using your phone. If you elect to pay with cash, we will only have one cash register set up to support cash payments.

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